Chatbots and live chat technology can be used to qualify leads, overcome user friction and speed up customer resolution. They work best when they are specifically programmed to assist a user based on the page their browsing, the type of user and the stage of their purchase path.
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Chatbots and live chat technology can be used to qualify leads, overcome user friction and speed up customer resolution. They work best when they are specifically programmed to assist a user based on the page their browsing, the type of user and the stage of their purchase path.
A key component of social media community management is having a comment moderation policy and plan as part of your crisis communications strategy.
Shopify announces new integration with Facebook Messenger. The Facebook partnership with Shopify also means Shop Pay will be made available to all Shopify merchants.
Join our webinar on 14 May to hear the latest insights, tactics and strategies on how to optimise your website and develop a solid plan for growth over the next 90 days.
Learn how the South Australian Tourism Commission (SATC) increased website traffic by 33% and leads to local tourism operators by 96% by utilising video.
The Gartner Symposium / ITexpo 2018 wrapped up on the 1st of November 2018 following 4 days of keynote presentations and thought leadership sessions.