Chatbots and live chat technology can be used to qualify leads, overcome user friction and speed up customer resolution. They work best when they are specifically programmed to assist a user based on the page their browsing, the type of user and the stage of their purchase path.
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Head to Health delivers Best Web Content Experience in the Australia and New Zealand region using Sitecore Experience platform (XP)
UX applied well to your digital assets will transform your business results. Find out what you need to know to ensure you partner with UX experts.
Customer journey maps will help you identify gaps in your customer’s experience that cause them frustration.
The creation of personas will ensure that your website or mobile app is designed for an optimal user experience, resulting in higher ROI for you.
This infographic looks at consumer behaviour and highlights some valuable tips for creating a rich online checkout experience.
Well, what a year it was! We look back over the trends that emerged and shifted in 2013.