Chatbots and live chat technology can be used to qualify leads, overcome user friction and speed up customer resolution. They work best when they are specifically programmed to assist a user based on the page their browsing, the type of user and the stage of their purchase path.
YouTube is definitely coming out on top as more companies invest larger budgets in creating quality engaging videos. YouTube stats report more than 1 billion unique visits each month, with over 6 billion hours of video watched each month, and 100 hours of video are uploaded to YouTube every minute.
Cynefin is a sense making framework, designed to assist understanding and describing problems, situations and systems.