Speedwell Pty Ltd, also known as Speedwell (we, us, our) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the APPs may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether or not the information or opinion is true, or recorded in a material form.
The types of Personal Information we collect will depend on the nature of your interactions with us. We may collect Personal Information about:
Generally, the Personal Information we may collect and hold includes: names, contact details including addresses, email addresses, phone and facsimile numbers, employment and occupation details, personal preferences, employment information including education, qualifications and employment history, payment information, feedback and customer testimonials, and other types of information that help us to provide and market our services and conduct business.
Where we are collecting and holding Personal Information for research purposes, the Personal Information we may collect and hold may include your answers to our research questions, and your name, date of birth, address, phone numbers, email address, occupation and other details about you. You may choose not to answer any of questions or give us any of these details.
This Personal Information is obtained in many ways including directly from you including from interviews, correspondence, by telephone, by email, by use of written forms, through contact over the telephone or via mobile or other messaging technology, via the internet including our website https://speedwell.com.au/ or social media or from your website, from meetings or other in person contact, from media and publications, from other publicly available sources, from cookies and from third parties.
We will collect your Personal Information during the information life cycle, on an ad hoc or recurrent basis including for example when you acquire a product or service from us and make changes to that product or service. We may also combine or link Personal Information we already know about you to other Personal Information that we have collected.
We collect your Personal Information for the primary purpose of providing our services to you, managing our relationship with you, conducting research, providing you with information and responding to your queries and for our own marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure including for marketing. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Your Personal Information may be disclosed in a number of circumstances including the following:
Where we have conducted research, we will report the results of our research without identifying you, unless you have expressly consented to be identified.
We may store and process your Personal Information using cloud-based technology or using servers that may be located outside of Australia. This is sometimes done in encrypted form on secure severs in the Asia Pacific (Microsoft Teams), the United States (LookBack, MIRO) or the European Union (MIRO), or within virtual private clouds configured and managed to safeguard security (MAZE).
You may request access the Personal Information we hold about you by contacting us.
We will respond to your request within a reasonable time. We will provide you with access to your Personal Information, unless there is a law that allows or requires us not to. If we choose not to provide you with your Personal Information, we will provide you with reasons for any refusal in writing.
We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you to verify your identity, before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. You can also request that we correct any inaccurate, out-of-date, incomplete, irrelevant or misleading Personal Information. We will respond to your request within a reasonable time.
We will take reasonable steps in the circumstances with regard to the purpose for which your Personal Information is held to make this correction. If we choose not to correct your Personal Information we will provide you with reasons for this refusal in writing and you can ask us to associate with the information a statement that you believe the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with the records containing the relevant information.
We hold your Personal Information in computer systems, electronic databases, digital recordings and hard copy or paper files. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. The ways we do this include: limiting physical access to our premises, restricting electronic and physical access to your Personal Information, maintaining technology security products, and destroying or de-identifying Personal Information.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, where the Personal Information is or will be stored in client files this will be kept by us for a minimum of 7 years.
You can interact with us anonymously or using a pseudonym where possible in your interactions with us, unless we are required or authorised to identify you or it is impractical to deal with you anonymously or by pseudonym.
Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
In the course of our business we may also collect and hold Sensitive Information, which may include: criminal records, health information and memberships in professional associations.
If you provide us with Sensitive Information it will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your IP address is the identifier for your computer when you are using the internet. It may be necessary for us to collect your IP address for your interaction with various parts of our website.
We regularly review all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and marketplace practices.
If you are dissatisfied with our response you may make a complaint to the Privacy Commissioner who can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.